CSUB FirstClass 9 FAQ

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CSUB FirstClass 9 FAQ

Q: How do I login to my FirstClass account from the web?
A: First, use a web browser such as Internet Explorer, Netscape, ect.) and type in: http://firstclass1.csub.edu. Second, click on the Account Login button located on the left side of the page. A login box will appear. Enter your User ID and password and press the Login button.

Q: What are the meanings of some of the icons in the web toolbar?
A: A description of all the FirstClass web client navigation buttons can be found on the button list page. OR place your mouse cursor over any icon (and hold for a few seconds) and a description will appear.

Q: How can I Archive and/or download email to my computer?
A: There are several methods, please follow this link: Archiving FirstClass Mail

Q: How do I change my web preferences?
A: Click on the Log Off button, however you should always Quit the web browser application to remove cached files.

Q: Where do I download the CSUB FirstClass 9.xx (local) client for my computer?
A: You can download the CSUB FirstClass 9.xx (or 8.xx) client for your computer from the following locations: firstclass1.csub.edu; the CSUB FTP site at ftp.csub.edu, or FirstClass.com. If you would like a CD version of the FirstClass 9.xx client, you can request one from User Support at x2307.

Q: How do I undelete a message or folder?
A: To undelete a message or folder, use the "Show Deleted Items" from the View menu. You will now see all of today's deleted messages with a trashcan icon next to them. To undelete a selected item, highlight the item and choose the Undelete command from the File menu (or right-mouse-click on the trash can icon and select Undelete). Choose the "Hide Deleted Items" to hide items marked as deleted. Deleted items are only available until midnight of the day they were deleted.

Q: How do I change the default text style and size for incoming messages?
A: You can change your default text style and size from the Preferences window found under the Edit menu. Choose the "Content" tab and choose your preferred default font, size, and color.

Q: I'm going on vacation, how do I set an automatic reply?
A: You can set an automatic reply for all incoming messages from the Preferences window found under the Edit menu. Choose the "Messaging" then "Mail Rules" sub tab and enter your reply in the Reply text box. Then check "Local" to reply to FirstClass accounts and/or internet to reply to email from the internet. However, keep in mind that if you check the internet box and you subscribe to a listserv that accepts mail whereby you auto-reply to it, it can create a reply loop between your account and listserv. If you need to auto-reply to internet mail AND you are subscribed to a listserv that accepts mail, contact the listserv to suspend mail until you return.

Q: How do I set my client to automatically log me into my account?
A: You can automatically login into your account with the FirstClass client by clicking on the Setup button at the login screen. In the Service Setup window, enter your User ID and Password, click on the Log in automatically box, and then click on the Save button. You will be automatically logged in every time you open the FirstClass client.

Note: If you change your password on the FirstClass server via the Collaborate > Change Password menu, you must also change the "locally saved" password in the Service Setup. To accomplish this, click ob the Collaborate menu > then, home.fc setup. Then type in your new password and click Save.

Q: How can I change the background picture of my client windows?
A: There are three sections of the FirstClass client that can be edited to add a background image. They are the editor, the form, and the window. The editor is the part of the window that can be edited by the user, such as the bottom part of a new message. The form is the top part of a message that is preset by FirstClass. This is where you type in the subject and recipient information. The editor and form can be changed by using the preferences window from the Edit menu. At the bottom of the Appearance tab, there's a check box for the editor and form and a drop box to choose your preferred image. The third area that can be changed is the individual windows in your client, such as the window that holds your messages and folders. This area can be changed by using the Change View Properties in the View menu.

In order to make these changes, you need images to use as the background. First, create a folder named Images in your FirstClass directory. PCs will find this directory at c:\Program Files\CSUB FirstClass
The CSUB FirstClass folder for the Macintosh will differ depending on where the user downloaded their copy of the client. Inside of the Images folder, place any images that you would like to use. Sample images can be found in the FirstClass conference folder. Once these images are placed in the Images folder, you can edit the form and editor backgrounds through the Edit -> Preferences command or to change the background images of a folder, use the Change View Properties command from the View menu.

Note: These changes will only affect the client where the changes were made, locally. The changes won't be transferred to your home computer's client unless the the same images reside in the home computer's Images folder.

Q: How do I change my password and what are the requirements?
A: Users can change their password at any time by going to the Collaborate menu and selecting "Change Password".

Tip: The "old" password is the one that currently logs you into your FirstClass account. If you forgot your old password, please call the Help Desk.
FirstClass passwords have the following requirements:

1. must be 8 or more characters long

2. must be alphanumeric

3. must be changed every 6 months

Q: What POP3 clients can be used with FirstClass?
A: Any POP3 client that properly uses the standard POP3 protocol can be used. Examples: Netscape Messenger, Internet Explorer, Claris Emailer, Outlook, Eudora, ect.

Q: How do I configure my POP3/IMAP client or phone to work with FirstClass?
A: Use these settings for any POP3 or IMAP client.

Incoming server: firstclass1.csub.edu (use the encrypted connection: SSL)(requires FirstClass password)

Outgoing (SMTP) server: smtp.csub.edu (requires an encrypted connection. Use: TLS, then type in port 587 (OR SSL and port 465)) (Requires MyCSUB password)*

FirstClass Email Address for Faculty and Staff:: userID@csub.edu (students can use: firstname_lastname#@firstcalss1.csub.edu)

*Outgoing server authentication: set authentication to "Log on using: User Name and Password". This will be your MyCSUB password.

Also if this is the first time you have set up a phone or email client to use smtp.csub.edu, you’ll need to contact the Help Desk to be added to the smtp sender group.

NOTE: If your user ID has a number appended, be sure to include it in your last name in the Email Address (i.e. jbob3@csub.edu)

Q: How Long Will My FirstClass Account Be Active for Faculty, Staff, Students, Emetritus Faculty?
A: Accounts are provided as long as you are employed at CSUB. Only Emeritus faculty are elegible to keep their account open indefinately.

Faculty and staff accounts are generally closed 30 days after seperation from campus, student worker accounts generally with in one week.

CSUB FirstClass 9 FAQ

Web (browser) Access

Local Client

POP3/IMAP Clients And PDAs

How Long Will My FirstClass Account Be Active?